10

11

12

13

14

०)
d)
a)
b)
0)
6)

೩)

0)
௦)
8)

b)
०)
8)
0)
௦)

a)

b)

a)

b)

06000ME373122001

What is the difference between Lay off and Downsizing?
Explain the guidelines that are used in handling the grievances.
What is meant by plant closing law?
What is meant by gross misconduct?
Explain about personal supervisory liability.
What is meant by Collective Bargaining? Explain about the three bargaining
items with example.
PART ^
Answer any four full questions, each carries 10 marks.

Illustrate how you would identify the training requirements of a new employee
and an existing employee.
List out the steps involved in the training process.

Define the term Discipline.

What is meant by stress in job? What are the symptoms of stress? How to
reduce stress?

What is meant by counselling?

What are the implications of personnel policies in industrial relations?

Explain how to implement the training programs.

What is the difference between training and orientation?

Define the term grievance.

What is meant by organisational conflict? Explain different stages in the
conflict process.

What is meant by Trade Union? What is the importance of trade union in an
organisation?

What is meant by Customer Relations Management (CRM)? What is the
importance of CRM in an organisation?

What are the causes of accident in an organisation? What are the remedial
measures that can be taken for the safety of an employee?

Explain various challenges in managing global human relations.

(2)
(4)
(2)
(2)
(2)
(4)

(6)

(2)
(2)
(6)

(2)
(2)
(6)
(2)
(2)
(10)
(5)
(5)

(5)

(5)