F 06000ME373122001 Pages: 2

Reg No.: Name:
APJ ABDUL KALAM TECHNOLOGICAL UNIVERSITY
Fifth Semester B.Tech Degree Regular and Supplementary Examination December 2020

Course Code: ME373
Course Name: HUMAN RELATIONS MANAGEMENT

Max. Marks: 100 Duration: 3 Hours
PARTA
Answer any three full questions, each carries 10 marks.
1 9) List out any four biographical characteristics that relevant to organisational (2)

behaviour.
b) Define the term ‘Attittude’ and write down about the components of attitude. (4)
c) Define the term ‘Personality’ and briefly explain about various personality (4)
determinants.

2 a) What do you mean by ability? Elaborate about different types of abilities with (5)

examples.
b) Explain about learning and various learning theories. (5)
3 ஐ Explain about ‘Five — Stage Group — Development Model. (5)
b) Elaborate about various Group properties. (5)
4 ஐ List out any two strengths and weaknesses of ‘Group Decision Making’. (2)
b) Discuss how organisations can create team players from the individuals. (4)
c) Discuss about the characteristics an effective team? (4)

PART ‏تا‎
‎Answer any three full questions, each carries 10 marks.
5 9) “The employer wants its discipline process to be both effective (in terms of (10)

discouraging unwanted behaviour) and fair.” Explain how an employer can

achieve this?

6 9) List out any four factors that shape the ethical behaviour at work. (2)
b) Define the term ‘Ethics’ with suitable examples. (2)
c) List out four main types of employee privacy violations upheld by courts. (2)

d) Describe the ways in which Human Resource Management can influence (4)
ethical behaviour at work.
7 ஐ Define the terms ೩) Impasses and 9) Mediation (2)

b) List out any four hints that are used in bargaining. (2)