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Reg No.: Name:
APJ ABDUL KALAM TECHNOLOGICAL UNIVERSITY
Fifth Trimester MBA Degree Regular and Supplementary Examination April 2021

Course Code: HR-T5-10
Course Name: NEGOTIATION AND CONFLICT RESOLUTION

Max. Marks: 60 Duration: 3 Hours
PARTA
Answer all questions. Each question carries 2 marks
1 What is WATNA?
2 Define industrial democracy.
3 What is negotiation?
4 Briefly explain epistemic community?
5 Differentiate between collaborating and compromising.

(5x2 marks = 10 marks)

PART छ
Answer any 3 questions. Each question carries 10 marks
6 An Industrial Dispute can be resolved at various levels. Discuss. (10)
7 Explain the qualities required for an effective negotiator? (10)
8 Describe Johari Window? (10)
9 Elucidate the role of gender in negotiations. (10)
10 List the conditions essential for collective bargaining? (10)
(3x10 marks = 30 marks)
PART C
Compulsory question, the question carries 20 marks
11 Shirley and Abdul both work for asoftware development company. The

manager of the new product division was originally the leader of the project
team for which she interviewed and hired Abdul. Shirley, another project team
member, also interviewed Abdul, but strongly opposed hiring him for the project
because she thought he was not competent to do _ the job.
Seven months after Abdul was hired, the manager left the project to start her
own company and recommended that Abdul and Shirley serve as joint project
leaders. Shirley agreed reluctantlywith the stipulation that it be made clear she
was not working for Abdul. The General Manager consented; Shirley and Abdul

were to share the project leadership.

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