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Reg No.: Name:
APJ ABDUL KALAM TECHNOLOGICAL UNIVERSITY
Fifth Trimester MBA Degree Regular and Supplementary Examination April 2021

Course Code: HR-T5-9
Course Name: LEADERSHIP, POWER AND INFLUENCE

Max. Marks: 60 Duration: 3 Hours
PARTA
Answer all questions. Each question carries 2 marks
1 Define Charismatic Leadership.
2 What is Value Based Decision Making?
3 What is Crisis of Malevolence?
4 List the features of organisational Politics.
5 Define Influence.

(5x2 marks = 10 marks)

PART 13
Answer any 3 questions. Each question carries 10 marks
6 a) Elaborate the different forms of Power. (10)
7 ൭) Explain types of Crisis Management in an organization. (10)
8 a) State the Approaches to Leadership. (10)
9 a) List out the Theories of Ethical Leadership. (10)
10 a) Critique the different types of Leadership Styles. (10)
(3x10 marks = 30 marks)
PART ^
Compulsory question, the question carries 20 marks
11 Tesco is a customer-orientated business. It aims to offer products that provide

value for money for its customers and to deliver high-quality service. Tesco
wants to attract new customers, but it also wants to keep its existing customers
happy. Building customer loyalty is a cost-effective strategy to grow the

business. This is because satisfied customers are a good advert for the business.

Tesco has more than a 30% market share of the UK grocery market, nearly

double that of its nearest rival. In its 2009/2010 financial year, Tesco earned

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