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00000ME373121904

Explain the difference between mandatory and permissible bargaining items
with suitable examples.
Differentiate impasse and mediation.
Explain any two employment laws and its function.
Explain the difference between layoff and downsizing.
Management has received compliant against an employee on punctuality issues
from the department. Frequent late coming is reported for the duty and warnings
are given by the respective department. If you are the reporting manager for the
employing what procedure will you follow on the grievance?
PART C

Answer any four full questions, each carries 10 marks.
Discuss the importance of training with suitable examples
Explain the methods to identify the training needs?
‘Trainings are important in building organisation culture’, justify your answer
Compare and contrast ‘simulators and on the job training’.
Explain role playing and its importance.
Transparency and information sharing on policies and procedures are important
in organisations, justify.
Explain factors affecting employee- employer relationship.
Explain the steps to improve industrial relations.
Discuss the employee grievances with an example.
Explain the causes of industrial conflicts.
What is the importance of customer relationship management?
Discuss the measures to prevent accidents.
Discuss the global differences in HR practices with suitable example.
What do you understand by management commitment?

List workplace hazards and its remedies.

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