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13,

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15;

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C1D002S Pages: 2

(e) Equity 1
(f) Unity of direction 1
OR

Describe the series of experiments conducted from 1924-1932 called the Hawthorne
experiments and discuss its findings.
MODULE III
Explain the steps involved in the planning process.
OR
Explain SWOT analysis with examples for Strengths, Weaknesses, Opportunities and
Threats.
MODULE IV
Explain the following types of organization structures —

(a) Functional Organization with a figure 2

(b) Matrix organization with a figure 2

(c) Virtual organization 2
OR

How is an informal organization formed within a formal organization? How is it different from

a formal organization?
MODULE V
Explain the steps involved in the staffing process. OR
Describe the steps involved in the process of performance appraisal.
MODULE VI
Describe the different stages of the Product Life Cycle (PLC) with the help of a figure.
OR
Explain the following three Ps of service marketing mix with an example for each:

(a) People 2
(b) Process 2
(c) Physical evidence 2

ید یاد باد ماد

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