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Reg. No. Name:
A PJ ABDUL KALAM TECHNOLOGICAL UNIVERSITY
THIRD TRINIESTER MBA DEGREE EXAMINATION APRIL 2017
MBA 33 HUMAN RESOURCE MANAGEMENT
Max. Marks: 60 Duration: 3 Hours

Part A

Answer all questions. Each question carries 2 marks

I Enumerate the objectives of employee relations?

2.
3.
4.
5.

10.

Oo

11.

What is the significance of training?
Explain Red hot stove lule.
What is meant by compensation?
Why human factor is more important in an organization? (5x2 marks = 10 marks) Part
B
Answer any 3 questions. Each question carries 10 marks

Why is it eon-ect to say that all managers are involved in the I-RM function?
Discuss the model grievance procedure that is applicable in India. What are the essential
pre requisites of a grievance procedure?
What are the objectives of employee training? Briefly outline the steps involved in
conducting a training programme in a systematic way.
Explain any three methods of Performance appraisal with pros and cons? Which method
would you prefer as an employee as well as a manager?
Illustrate the various sources of recruitment in business firms? Discuss their relative
merits and demerits. (3x10 marks = 30 marks)

Part C

Compulsory question, the question carries 20 marks

Read the case and answer the questions given at the end:

A machine operator spilt a large quantity of liquid on the floor around his machine. The
supervisor told the operator to clean up the spill. The operator refused stating that the
specifications for his job did not include clean-up. Not having time to check the exact
wording of the specifications, the supervisor called a service worker — a general
helpertype of worker assigned to the department- to do the cleaning. The service worker
was called at 2.55 p.m., which happened to be just before the scheduled aftemoon general
tenminute rest period shutdown. But he refused to do the clean-up because he claimed
that his job specification did not include such chores.

On reviewing the three job specifications, it was found that the job specification of the
machine operator stated that the operator was responsible for keeping the machine in
clean operating order, but nothing about floor cleaning. The job specification for the
service worker listed responsibility for assisting operators in various ways such as getting
materials and tools, when called for assistance, but nothing was said about the clean-up.
Although the sweeper was not present at the time, his job specifications were also
checked; it did include all forms of cleaning, but specification stated the sweeper's hours
of work commenced after the shift ended.

a) Comment on the theoretical base of job specification in this case.
b) What suggestions do you have to give to settle this case and also to prevent a
recurrence of such conflicts of opinion? (20 Marks)