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Reg. ४0. ‏لل‎ Name:

A PJ ABDUL KALAM TECHNOLOGICAL UNIVERSITY
SECOND TRIMESTER MBA DEGREE EXAMINATION JANUARY 2017

MBA 21 ORGANIZATIONAL BEHAVIOUR 11

Max. Marks: 60 Duration: 3 Hours

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10,

11.

Part A
Answer all questions. Each question carries 2 marks
Define: Role
List out the forces responsible for change.
What do you mean by Bullying?
Write a short note on stroking.
Descfibe the Ethical relativism m counseling process.
(5x2 marks — 10 marks)

Answer any 3 questions. Each question carries 10 marks

Elaborate — Social System, Social Equilibrium, Social Culture, Organizational Culture,
Status.
‘The number of OD Interventions is large in the organizations". Do you agree? Explain.
What do you mean by empowerment? Explain the process of empowerment.
What should be the main type of counseling used in the following situations? And explain
it.

a. A traveling sales representative with 15 years of seniority has become an alcoholic.

0. A newly hired engineer engages in pretty theft of office supplies.

c. A maintenance worker's spouse files for divorce.

How to Manage Multicultural Teams in an international context? — Discuss in detail.
(3x10 marks 30 marks)
Part C
Compulsory question, the question carries 20 marks
Mrs. Batra

Mrs. Batra has been working in the administration depaltment of a hospital in Mumbai for
the last 20 years. She is highly dedicated to her job and has a very good rappolt with her
superiors and co-workers. About eight months ago, she was promoted into the upper ranks
of management and was assigned to the supply department of the hospital as a manager.
Everybody was happy for her and congratulated her on her promotion. The employees in
this new depaltment welcomed her and promised her all the cooperation.

Mrs. Batra finds the job very challenging and psychologically rewarding. She is a velY
good manager and an interesting person. Everyone in her department likes to come to work
because Mrs. Batra makes the day interesting. Since she became the manager, absenteeism
is down by over 20 per cent. She has very pleasant personality and is always available to
help her subordinates. She is efficient, responsible and responds to all communication in
timely manner. She attends all meetings fully prepared to discuss all issues under
consideration. This is, she was, at least until last month.

During the last month, she seems to have changed considerably for the worse. Both her
superiors and her subordinates find her behaviour strange. She is not as polite and amicable
as she used to be. Last week she missed a very important meeting of the top

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