F E192164 Pages:2

Reg No.:_ Name:

APJ ABDUL KALAM TECHNOLOGICAL UNIVERSITY
FIFTH SEMESTER B.TECH DEGREE EXAMINATION(R&S), DECEMBER 2019
Course Code: ME373
Course Name: HUMAN RELATIONS MANAGEMENT

Max. Marks: 100 Duration: 3 Hours
PARTA
Answer any three full questions, each carries 10 marks. Marks
1 ஐ Explain the influence of biological characteristics in human behaviour. (8)
b) List the types of values an individual possess. (2)
2 2) Explain with examples the sources of human attitude. (8)
b) Explain the meaning of term personality. (2)
3 9) Explain the steps followed in formation of groups. (5)
b) Explain any two techniques used for group-decision making. (5)
4 ஐ Explain the concept of effective team. (4)
b) Explain any two problems faced by a potential team. (4)
c) List any four secondary or blended emotions. (2)
PART B
Answer any three full questions, each carries 10 marks.
5 ച Explain factors influencing ethics. (5)
b) Explain the objectives of employee discipline. (5)
6 Explain ethical behaviour at work with a case study. (10)
7 ஐ Explain the process followed in termination interview. (4)
b) Explain the objectives of collective bargaining. (4)
c) Explain the term lay-off. (2)
8 9) Explain the effects of Grievances in an industry with suitable examples. (6)

b) Explain the importance of employee privacy rights to be followed in (4)

organizations.

Page 1 of 2