APJ ABDUL KALAM TECHNOLOGICAL UNIVERSITY Previous Years Question Paper & Answer

University : APJ ABDUL KALAM TECHNOLOGICAL UNIVERSITY
Course : B.Tech

Semester : SEMESTER 5

Subject : Human Relations Management

Year : 2019

Term : MAY

Branch : MECHANICAL ENGINEERING

Scheme : 2015 Full Time

Course Code : ME 373

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Describe the place and role of Labour Unions in Organisations. (10)
What is meant by Customer Relationship Management? Explain the (10)
need and importance of CRM.

Explain different types of Conflicts in an organisation. (10)

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